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Shipping Policy

Domestic Shipping

Shipping charges may vary with the size and mode of consignment.

 

Delivery Time

You will receive an email containing a summary of the order and also the estimated delivery time to your location. From the date of placing the order, we would normally take 7-10 working days to deliver your order. In a few locations, the delivery may take longer, depending on the accessibility of your location by our logistics partners. In such cases, we will proactively reach out to you. Please check your emails regularly for such updates.

Return, exchange & cancellations

  1. Masalas are non - returnable products.
     

  2. Returns/replacements will only be accepted for products received that are damaged/defective by the customer. We follow a 7 days return policy. Refund/replacement of product/s is subject to inspection and checking by The Spice Grinders Team.
     

  3. Damages due to neglect, improper usage, or application will not be covered under our returns policy.
     

  4. In case of an exchange request placed by the customer, courier charges of both ways will be borne by the customer. However, the product has to be returned as an unused and unopened package. 
     

  5. In case, the product/s is received in broken or unsealed condition, the customer needs to mail at customercare.meltingstones@gmail.com or call on +91 7840033025.
     

  6. Courier charges for wrong shipments/products received in broken or unsealed condition will be borne by The Spice Grinders.
     

  7. For Refunds, payment will be made by NEFT transfer. The customer is required to share bank details in case the purchase is made by Cash on Delivery.

  8. ​Cancellation of orders can be done only before your order has been shipped.

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